Help & FAQs

How do I place an order?
How do I pay for my order?
What are the payment terms?
Are the prices the same online as in the catalog?
Whom can I call to help me with my order?
How long will it take my order to ship?
Whom do I contact with billing questions?
Can I change my order?
Will you automatically send me a proof for personalized items?
How do I remove myself from the mailing list?

How do I place an order?
Choose any of the following methods:

• Online
  Use our online catalog to place a secure order for any SA-SO product.
• By Phone
  (800) 527-2450
  We are ready for your call Monday through Friday from 8:30 a.m. to 7:00 p.m. EST.
• By Fax
  (800) 752-4294
• By Mail
  Complete the order form found in the center of any SA-SO catalog and mail to SA-SO P.O. Box 451299 Sunrise, Florida 33325-1299

How do I pay for my order?
Choose from one of the following methods:

• Bill Me
  We will verify your account and order; then we will bill your account for the amount of the order plus shipping and processing.
• Credit Card
  We accept MasterCard, Visa, American Express, and Discover.

What are the payment terms?
Payment is due upon receipt of merchandise with an established open account.

Are the prices the same online as in catalogs?
Prices are the same in catalogs and on this site. Occasionally, we will have special pricing offers available only on this site.

Whom can I call to help me with my order?
If you encounter difficulty placing your order with our online catalog, please call our customer service department at (800) 527-2450 or email us and we will contact you in a timely manner.

How long will it take my order to ship?
Orders for non-personalized products are normally shipped within 48 hours. Personalized orders typically take 5 to 7 days plus delivery time. Some orders are subject to longer timeframes for manufacturing and delivery due to their complexity or the time of year.

Whom do I contact with billing questions?
Please e-mail us at service@sa-so.com or call Customer Service at (800) 492-4200.

Can I change my order?
Yes, it may be possible to alter your order, depending on its stage in the fulfillment process. Call (please do not e-mail or fax) Customer Service at (800) 492-4200.

Will you automatically send me a proof for personalized items?
Proofs are not automatically sent. If you require a proof, please call Customer Service at (800) 492-4200.

How do I remove myself from the mailing list?
Email: listmaint@sa-so.com or call (800) 492-4200.