Help & FAQs

How do I place an order?
How do I pay for my order?
What are the payment terms?
Are the prices the same online as in the catalog?
Whom can I call to help me with my order?
How long will it take my order to ship?
Whom do I contact with billing questions?
Can I change my order?
Will you automatically send me a proof for personalized items?
How do I remove myself from the mailing list?

How do I place an order?
Choose any of the following methods:

• Online
  Use our online catalog to place a secure order for any SA-SO product.
• By Phone
  972-641-4911 or 800-527-2450
  We are ready for your call Monday through Friday from 8:30 a.m. to 7:00 p.m. EST.
• By Fax
  972-660-3684 or 800-752-4294
• By Mail
  Complete the order form found in the center of any SA-SO catalog and mail to SA-SO
  930 W. North Carrier Pky
  Grand Prairie, TX, 75050

How do I pay for my order?
Choose from one of the following methods:

• Bill Me
  We will verify your account and order; then we will bill your account for the amount of the order plus shipping and processing.
• Credit Card
  We accept MasterCard, Visa and American Express.

What are the payment terms?
All orders are subject to approval. For open credit orders, minimum opening purchase is $150.00. Payment for all products and services is due within thirty (30) days of invoice date. Customer agrees to pay interest at 1.5% per month for payments later than 30 days and all reasonable costs of collection, including collection agency and legal fees. Customer authorizes requests for credit information from any credit service agency.

Customers may pre-pay by check or credit card. We accept Visa, MasterCard and American Express.

As an added convenience to our government customers, we accept the I.M.P.A.C. card.

Are the prices the same online as in catalogs?
Prices are the same in catalogs and on this site. Occasionally, we will have special pricing offers available only on this site.

Whom can I call to help me with my order?
If you encounter difficulty placing your order with our online catalog, please call our customer service department at 972-641-4911 or 800-527-2450 or email us and we will contact you in a timely manner.

How long will it take my order to ship?
Orders for non-personalized products are normally shipped within 48 hours. Personalized orders typically take 5 to 7 days plus delivery time. Some orders are subject to longer timeframes for manufacturing and delivery due to their complexity or the time of year.

Whom do I contact with billing questions?
Please e-mail us at service@sa-so.com or call Customer Service at 972-641-4911 or 800-527-2450.

Can I change my order?
Yes, it may be possible to alter your order, depending on its stage in the fulfillment process. Call (please do not e-mail or fax) Customer Service at 972-641-4911 or 800-527-2450.

Will you automatically send me a proof for personalized items?
Proofs are not automatically sent. If you require a proof, please call Customer Service at 972-641-4911 or 800-527-2450.

How do I remove myself from the mailing list?
Email: listmaint@sa-so.com or call 972-641-4911 or 800-527-2450.